Now What?

The news about the national economy is enough to make us think the world is coming to an end….. it’s not.

What should you do as a small business owner to protect yourself?
Don’t be offended but… you should do what you should have been doing all along.
Focus on customer service and quality. Often these 2 things are FREE to you and increase profits. Want a simple example?
McDonald’s, the food isn’t very good but you know exactly what you’re going to get. People go there for consistency – lots of food, at a low price at a quality that is predictable.
Consistent mediocrity beats erratic sometimes great, sometimes terrible.
Forget the news, get your business on track.
Customer service and consistent quality.
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